Refund policy

Refund and Return Policy

Return window
You may request a return within 30 days of receiving your order, as long as the item meets the conditions below.

Return conditions
To be eligible for a return, the item must be:
- Unused and unopened
- In its original, sealed packaging (original box)
- In the same condition you received it

We cannot accept returns of items that have been opened, used, installed, damaged, or are missing their original packaging.

Change-of-mind returns
We do not accept returns or offer refunds for change of mind (for example, if you no longer want the item or ordered by mistake). Please check the product dimensions and measure your vehicle before ordering.

Return shipping
The customer is responsible for all return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

How to start a return
Contact us at froostguardco@gmail.com before sending anything back. Include your order number and the reason for your return. Items sent back without first contacting us will not be accepted.

Damaged, defective or wrong items
Please inspect your order when you receive it. If your item arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at froostguardco@gmail.com with your order number and photos of the issue. In these cases, we will offer a replacement or a full refund, and you will not have to pay for return shipping.

Exchanges
Contact us to ask about exchange options before returning your item.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time after it was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To request a cancellation, start a return, ask about an exchange or report a damaged item, contact us at froostguardco@gmail.com or use the contact details in our Contact Information policy.